Products shall be delivered at the address indicated by the buyer on the order form.
The buyer undertakes to check the physical condition of the goods upon delivery. He/she shall inform the company YULIAHARMONY by e-mail within 48 hours after delivery of any defects noticed.
The customer will be informed by e-mail that his order is to be sent. In case of delay of delivery of more than seven days compared to the date that we indicated in the e-mail, the buyer should make inquiries with the customs services of his country post office to check whether his parcel is on standby, if not he should send a e-mail to our services.
We will then contact the Post office to start an investigation. Investigations can last up to 21 days. If the parcel is found, it will be immediately redirected to your address.
If the parcel is not found at the end of the 21 days of investigation, the Post office considers the parcel as lost. It is only at the end of this time that we can ship to the buyer a product of replacement, to our expenses. If the ordered products were not available any more at this time, we would entirely refund its cost.
Switzerland: free delivery
The delivery of ordered products in Switzerland generally takes place within 3-5 working days.
Other countries: deliveries will take place as stated on the website.
Shipping costs will be invoiced in addition to the costs of the products, unless stipulated otherwise in the purchase process. You are obliged to accept the delivery of the shipped products.
If the products are not in our inventory, a delay in delivery may result. We make every effort to display as accurately as possible the availability of our products on our online shop. If the product information is inaccurate on our online shop at the time of the purchase order, you will be informed immediately and entitled to withdraw your order with 10 days by written request to email@example.com. No further claims shall apply. In case of withdrawal, any payment already issued will be refunded. If you do not withdraw from the contract, the goods will be delivered as soon as availability permits. We accept no purchasing risks.
The risk of accidental loss or deterioration of the product by delivery shall be transferred by the purchaser upon delivery of the product to the person responsible for shipment (e.g. mail, shipping agent).